ATT Online - Novell ZENworks Configuration Management: Core Troubleshooting 

Description

This course introduces you to the tools and logs available to troubleshoot problems within ZENworks 10 Configuration Management. You also examine several key components and processes that are useful in troubleshooting core components of ZENworks Configuration Management.

After completing this course you, should be able to:

* Effectively use the tools included with ZENworks for troubleshooting problems
* Identify the key log files and what types of problems they are useful in helping troubleshoot
* Be familiar with key third party tools and how those tools can be used to assist in troubleshooting ZENworks problems
* Capture a network packet trace of ZENworks operations and use the SSL certificate to decrypt the SLL traffic in the trace
* Describe the key processes of the core ZENworks environment such as login, refresh, agent and server startups


This course includes both lecture and hands-on exercises. In the hands-on portion of this course, you use the information learned to troubleshoot broken environments and learn how to best apply information taught.

ATT Online Technology

ATT Online classes give you access to Novell Training Services ATT instructors and hands-on experience using Novell's technologies. To participate, you will need access to an Internet connection and a web browser. If you will be participating from behind a firewall you will need to make sure port 80 is available from your desktop and that your firewall allows access to the Elluminate.com domain.

ATT Online classes are usually partial day trainings consisting of:

• Interactive web-presentation - the online tools used allow you to send the instructor questions, chat with other students, answer instructor questions, and view instructor applications and demonstrations.
• Practical hands-on labs - this technology allows you to connect to your own virtual machines and perform real-world tasks using Novell products and receive support from the instructor and lab technicians during your lab session.

Our ATT online classes provide you with practice and advice in implementing Novell's most sought-after solutions. Some courses will also provide you with the most current troubleshooting tips and support pack updates for Novell's solutions and products.